Spravia Sp. z o. o. head office
ul. Skierniewicka 16/20
01-230 Warsaw, Poland
(22) 623 65 55
ul. Skierniewicka 16/20
01-230 Warsaw
tel: (22) 623 65 58
Opening hours: Mon–Fri: 9.00–17.00
ul. Ryżowa 48 (corner of ul. Prystora)
02-495 Warsaw
tel: (22) 290 56 54
Opening hours:
Mon–Fri: 9.00–17.00,
Sat: 9.00–14.00
ul. Bokserska 73, unit U2
02-690 Warsaw
tel: (22) 290 78 15
Opening hours:
Mon–Fri: 9.00–17.00,
Sat: 9.00–14.00
ul. Orlińskiego 7A / LU 8
31-878 Krakow
tel: (12) 429 25 91
Opening hours:
Mon–Fri: 9.00–17.00,
Reception: Mon–Fri: 9.00–17.00,
Sat: 9.00–14.00
ul. Baraniaka 88E / building F (2nd floor),
(within the Malta Office Park complex)
61-131 Poznan
tel: (61) 854 47 55
Opening hours: Mon–Fri: 8.00–16.00
ul. Unii Lubelskiej 6/U2
61-249 Poznan
tel: (61) 222 00 24
Opening hours:
Mon–Fri: 9.00–17.00,
Sat: 9.00–14.00
ul. Dąbrowskiego 56
60-522 Poznan
tel: (61) 679 22 07
Opening hours: Mon–Fri: 9.00–17.00
ul. Hynka 18/U1
80-465 Gdansk
tel: (58) 341 96 45
Opening hours:
Mon–Fri: 9.00–17.00,
Sat: 9.00–14.00
ul. Abrahama 36–44/1 (entrance from ul. Władysława IV)
81-395 Gdynia
tel: 797 831 590
Opening hours: Mon–Fri: 9.00–17.00
ul. Grabiszyńska 151, rooms 309-313
53-439 Wroclaw
Opening hours: Mon–Fri: 8.00–16.00
ul. Miedziana 4/LU2
53-441 Wroclaw
e-mail: obsluga.wroclaw@spravia.pl
tel: 798 137 645
Opening hours:
Mon–Thu: 9.00–17.00,
Fri: 9.00–15.00
Spravia customer ombudsman
Your opinion matters to us
Good relationships start with understanding our customers’ needs and expectations. Our motto is “Promises kept” and we want it lived out throughout the entire process of buying and living in your home.
Recent studies show that home buyers often feel uncertain whether they will be properly heard and whether their case will be handled with due care. To meet these challenges and build an even stronger dialogue, we have established the role of the Spravia customer ombudsman.
The ombudsman acts as an independent point of contact – for everyone who wants to share an opinion, submit a suggestion or share an experience related to our company.
How does the customer ombudsman work?
Each case is reviewed individually and without unnecessary delay.
Every report is treated reliably, confidentially and with full commitment.
We strive for every case to end with a transparent and fair resolution.
Valuable suggestions from clients are also analysed for systemic changes across the entire organisation.
When can you reach out to the customer ombudsman?
We encourage you to contact the customer ombudsman if:
You would like to share an opinion about our services or customer-care standards.
You have an idea on how to improve the buying, handover or living process.
You experienced a situation that, in your view, requires explanation or improvement.
You want to report irregularities or raise concerns about our cooperation.
You need support in a situation that has not been resolved satisfactorily through other contact channels.
Report a case
The role of customer ombudsman is held by Andrzej Miś, Spravia’s press officer, who has been with the company for nearly 20 years. He has thorough knowledge of our internal procedures and the people responsible for each area of the business — making him well placed to support a constructive dialogue between client and company.
The ombudsman receives and analyses signals from clients and initiates actions that improve the quality of our service and processes. Responses are prepared in cooperation with the relevant departments — reliably, based on facts and applicable procedures.
To contact the Spravia customer ombudsman, please write to andrzej.mis@spravia.pl, attaching a description of the case and any related documentation (correspondence with Spravia, related documents).
Land acquisition
Spravia is looking for land for its development projects in Warsaw, Krakow, Poznan, Tricity and Wroclaw. If you own — or know somebody who owns — properties suitable for residential or commercial development in those cities, please get in touch. We will be happy to consider your offer.
